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Optimizing Benefits Overpayment Recoveries

Technology and Target Operating Model Focus Though an Industry Specific Approach. VWi Specialization Includes:

 

 

 

 

 

 

 

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  • Insurance & Financial Services

  • Disability Overpayments

  • Media, Advertising & Entertainment

  • Consumer Products & Distribution

  • Manufacturing & Wholesale

  • Healthcare

  • Technology

  • Telecom 

  • Logistics & Transportation

  • Construction and Equipement 
     

Credit to Cash
Collections Optimized
VWi Experience

We partner with your organization to accurately identify, categorize, and validate overpayments using standardized VWi RCM and Order-to-Cash methodologies.

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Solutions include:

 

  • ​Root-cause classification (eligibility change, system error, duplicate payments, etc.)

  • Insights by way of skip-tracing, asset verifications and direct conversations for resolution.

  • Plain-language explanations of the overpayment and repayment options

  • Compassion-driven scripting designed to reduce member anxiety and confusion

  • Flexible repayment plan options

  • Hardship consideration workflows (custom to your program)

  • Real-time status tracking of status and portfolio results

Disability and benefits programs are essential to the individuals who rely on them—but overpayments are an unavoidable challenge. Incorrect eligibility information, late updates, retroactive adjustments, or system errors can create financial leakage and administrative burden.

 

VWi’s Disability & Benefits Overpayments Solutions provide a streamlined, compliant, and customer-centric approach to identifying, resolving, and recovering overpaid funds. Our services are designed to protect program integrity while safeguarding vulnerable populations through transparent communication and empathetic engagement.

VWi WebServices

Platform and Workflow
Debt Collection Solutions
VWi Disability Overpayments

  • 100% USA Onshore Delivery

  • Relentless focus upon compliance, and security

  • The collaborative platform for industry, complexity, and customer geographic specialization

  • Technology and application to accelerate the automation agenda

  • Multiple Locations and Business Continuity

  • Scalability to match your needs with no volume or dollar value limitations

  • Strategy segmentation based upon industry, balance, risk and debt type

  • Dedicated Customer Service support resources to ease administrative processes

  • Technology solutions to remove manual processes for account placement

  • SSAE 18 SOC I and II, Licensed, Bonded, and insured based upon all industry requirements

  • Expansive compliance program based upon country, state and federal requirements

  • Insights and Analytics driven approach to support feedback to up stream processes

Our unique transformational approach differentiates VWi’s client-centric solution and allows for:

 

  • A value-based and low-risk transition from contract to Go-Live wholly supported by our comprehensive team of exceptional collections talent and expertise 

  • Acceleration of benefits by deploying industrialized methodologies: high quality and standardized processes, built in compliance and controls, our embedded relentless innovation and continuous improvement program;

  • Use of technology from VWi’s suite of technology tools to enhance efficiency, effectiveness, and controls such as our proprietary platform;

  • Highly motivated and consultative people, not just delivering a scope of service, but listening and delivering upon our client’s vision. 

  • Remittance options to have cash collections realized in your office faster

  • Cash Improvements through  faster cycle time to cash. Audited trust accounts with flexible and customized remittance options

  • Automation Coupled with Process Efficiency provide improved resolution 

  • Insights and Analytics for continuous improvement and AI driven quality auditing

  • Scalable solutions provide optimized target operating model

  • Contingency fee-based program with zero upfront cost

VWi Results

VWi’s expertise in Benefit Overpayments and our dedication to technology through our proprietary platform is the recommended solution for over 2000 global clients. The VWi tool-set brings a fully integrated platform that leverages insights, Analytics, and information gathered throughout the end-to-end process. When coupled with a client-specific target-operating model and delivered through our highly skilled and dedicated teams, the solution accelerates cash collections, improves efficiency and compliance. The VWi tool-set provides built-in robust reporting capability, dashboard analytics and real-time presentation of critical data, supports strategic service delivery, decisions and root cause analysis

VWi Delivers a Different Approach
VWi Infrastructure Brings Greater Value
Automation and Insights for Collections
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