VWi SMS Terms of Service

 

Welcome to text messaging with VWi, a debt collector.  We send text messages to the phone number provided by our client, the current creditor, in the placement file associated with an account in our office for collection.  If you are not the individual associated with the account, please respond WRONG NUMBER, email compliance@vwinc.com or call our office at 1-(800) 238-9655.

 

You can choose to opt-out of SMS at any time by replying “STOP” to any SMS, by emailing “stop texting me” or something similar along with the phone number we are texting and your VWi account number to compliance@vwinc.com, or by calling our office at 1-(800) 238-9655 and informing us that you want to opt-out of SMS.

 

Opting out from VWi’s text message service will not revoke or cancel other types of permissions you have granted to VWi. Once opt-out is received, no additional text messages will be sent about this account unless you voluntarily opt-in again to this text message service.

 

By opting into our SMS Terms of Service or if you opted in to text by speaking  with one of our agents, sending in an email, or sending START to our short code, you consent to receive SMS messages from VWi,  our agents, representatives, employees, affiliates, or anyone texting on our behalf. You certify, represent and warrant that you are permitted to receive communications at any telephone number you have provided to the creditor of your account, to a prior debt collector or servicer, or to VWi. You further agree to promptly alert VWi in the event you stop using a particular telephone number. 

 

You give VWi permission to send account related text messages, such as payment reminders, resolution options, and other account information to the cell phone number on file. Text messages may contain a hyperlink to an individualized page in our self-service portal about your account. You agree to inform VWi of any shared telephone number in which you do not consent to messages being sent.

 

By not opting-out, you give VWi permission to send account related text messages, such as payment reminders, resolution options, and other account information to the cell phone number on file. Text messages may contain a hyperlink to an individualized page allowing you to perform various self-service options.  You agree to inform VWi of any shared telephone number in which you do not consent to messages being sent. 

 

Accounts Subscribed: This text message service allows you and VWi to communicate about any account(s) associated with the mobile phone number you use to participate and placed with us for collection now or in the future (“Accounts Subscribed”). Accounts Subscribed placed with us for collection by more than one of our Clients may be excluded from this text message service and Accounts Subscribed placed with us that are closed, inactive, subject to a cease communication or otherwise prohibited from collection activity may be excluded from this text message service.

 

Consent: By using this text message service, you consent to participate in VWi’s text message service and understand and agree:

 

1. VWi may send limited types of text messages to you about Accounts Subscribed to this service as described below in Company Initiated Text Message Service;

2. You may obtain information about your Accounts Subscribed by texting key words to VWi;

3. When you text a Key Word to VWi you consent to receive an immediate text message response to be sent to you from VWi’s text message service regardless of the time of day, day of week or frequency of communications; and

4. Text messages sent to you by VWi may appear on the face of your mobile phone or device and you will manage the settings associated with how text messages are displayed on your phone or device to protect your confidential information.

Translation of Abbreviations: VWi’s text messages may use abbreviations when communicating with you. Please refer to the abbreviation translation list or contact VWi if you have questions or need assistance.

 

1. T&C: refers to this page

2. VWi: means Vengroff Williams Inc.

 

Automated Responses: There may be instances when VWi is unable to interpret or respond to your key word request. These instances include but are not limited to submissions of unrecognized text. VWi may ask you to call us if we have questions associated with your text message request. Example of this may include but are not limited to, notice of bankruptcy filing, request to cease and desist, notice of attorney representation, complaint and disputed, misspelled terms or words; terms or words not identified by this agreement.

 

Cost and Charges: VWi does not have separate charge of this text message service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone. Participation in this text message service is standard rated (no premium content). Data and Message Rates may apply.

 

Your Privacy: VWi is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect your privacy and date. For more information you can view a copy of our privacy policy https://www.vwinc.com/privacy-policy

 

VWi’s Right to Terminate: VWi reserves the right to terminate this text message service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays.

 

Agreement: This Terms and Conditions section is an agreement between you and VWi which explains some of your important rights under the law, how the text message service works, how fees and data rates may apply, how you may access information, when we may initiate text messages to the mobile phone number used to subscribe, your agreement to receive text message and other important features associated with the text message service. By using the VWi’s Text Message Service you agree to the Terms and Conditions stated above.

 

Message and data rates may apply.  If you have questions about your text plan or data plan, please contact your wireless provider.