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Patient Balance Management

Patient Revenue Optimized
VWi Experience
View our case studies
  • RCM Cash Improvements through reduction of days outstanding: 20%

  • Automation and Process Efficiency provide 15-20% cost reductions 

  • Insights and Analytics for continuous improvement and AI driven quality auditing

  • Scalable solutions provide optimized target operating model

  • Risk / Reward Outcomes-based commercial model for optimum accountability

VWi Results

VWi understands the patient experience is a key step in moving toward patient-centered care. VWi’s expertise in Revenue Cycle Management Solutions and our dedication to technology by leveraging our proprietary patient communication platform balance the fine line between performance and overall patient outcome satisfaction. By analyzing the patient experience, end-to-end, you are able to assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs, and values.

Growth through Leadership, Innovation, and People who deliver results. Our Mission: with you, we create and deliver business and technology solutions that fit your needs and drive the results you want.

Delivering Experts Dedicated to Your Engagement

VWi assumes full responsibility for all patient communication management to maximize quality contacts with patients, to optimize cash collections and create a positive relationship with patients.


When we enable this approach, standardize processes and bring automation, simplification is realized. This is when insights and analytics are surfaced to continuously improve outcomes and accelerate long-term financial success.

Target Operating Model
  • We communicate clearly and listen carefully to help patients manage their healthcare financial responsibilities.

  • Personalized payment arrangements based on best practices, proven processes and specialized software to identify financial options for each patient.

  • Automated alerts help patients stay on track.

  • A constant focus on patient experience improves collection rates and customer satisfaction metrics.

For many patients, the care experience begins the moment they are faced with the decision to seek treatment and have to determine if they can afford care.


VWi's expertise in Revenue Cycle Management Solutions and our dedication to technology by means of our proprietary process balance the fine line between collection performance and overall patient satisfaction


When coupled with a client-specific target-operating model and delivered through our highly skilled and dedicated team, the solution accelerates cash collections and improves efficiency.


Our unique approach and core focus on excellence in best-in-class interaction with your patients drive superior results and lead to outstanding patient experience.



Patient Focused Collections
Outcomes Based Solutions

Vengroff Williams delivers custom-tailored,

specialized solutions to increase efficiency and provide the resources necessary to improve working capital.


Successful patient balance management outcomes are based on our highly acclaimed ability to effectively define patient financial categories. Utilizing our expansive data resources, multiple databases analytics and an empathetic approach to patient engagement, we deliver the most valuable outcomes.

VWi Additional Value
  • Adaptive workflow

  • Voice Analytics and QA process Intelligence

  • Excellence in Customer Service

  • Exceptional performance record helping clients improve business outcomes

  • Data Transmission Integration and IT support of outsourced solutions

Technology and Target Operating Model Focus Though a Process Specific Approach:


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