Solutions Designed to Drive End-to-End Performance

Technology and Target Operating Model Focus Though a Process Specific Approach:

 

Patient Experience Optimized
VWi Experience
Revenue Cycle Management
  • We communicate clearly and listen carefully to help patients manage their healthcare financial responsibilities.

  • Personalized payment arrangements are developed based on patient information.

  • Automated alerts help patients stay on track.

  • A constant focus on patient experience improves collection rates and customer satisfaction metrics.

Growing patient obligation for healthcare costs has increased the importance of patient responsible balance management. 

Reputation and recommendations are our success factors. We make the experience of resolution one of relationship. We know patients have choices, varying circumstances and need an advocate. VWi provides this as our platform for delivering valuable outcomes to our clients.

The VWi solution architecture for denial & rejection mitigation relies upon ready built and proved processes, customized through a range of insights and analytics. Our approach is to lead with proven solutions with the customization in process and technology which delivers upon your key initiatives and the expected outcomes for your enterprise.

Growth through Leadership, Innovation and People who deliver results. Our Mission: with you, we create and deliver business and technology solutions that fit your needs and drive the results you want.

Delivering Experts Dedicated to Your Engagement
Claims Management

Comprehensive solutions improve financial performance, accelerate cash flow and enhance patient satisfaction for hospitals and health systems. Customizable services for physician practices deliver financial improvement, cash-flow acceleration and enhanced patient satisfaction across specialties.

Patient Responsibility
11%

VWi Annual Attrition Rate

Compliant, Expert Focused and Patient-Centric Solutions. Using analytics, we focus the best contact times for your patience. We provide flexible hours of operations for the most convenient times to connect inbound and outbound to maximize patient delight in working with our experts.

Increasing focus on the quality of engagement to Improve Patient Experience while maintaining measurable and sustainable outcomes aligned with your agenda is our mission. The use of Voice Analytics to measure patient satisfaction, improve automation and compliance is used to continually measure and report the satisfaction of patient communications as our added value. VWi recognizes the significant revenue opportunity and ROI which delivers bottom-line performance improvement to your Practice, Hospital, Medical Group, or Shared Services enterprise.

  • RCM Cash Improvements through reduction of days outstanding: 20%

  • Automation and Process Efficiency provide 15-20% cost reductions 

  • Insights and Analytics for continuous improvement and AI driven quality auditing

  • Scalable solutions provide optimized target operating model

  • Risk / Reward Outcomes-based commercial model for optimum accountability

100%
Onshore Delivery
VWi Results
28%

Peer Industry Average